Privacy Policy

This policy explains how Idaho PC Solutions, LLC handles information collected through this website, service requests, customer communications, repair and IT services, and payments.

Information we collect

When you contact us or request service, we collect the information you provide, such as your name, email address, phone number, service address, device details, description of the problem, and correspondence. Service records may include diagnostic results, work performed, estimates, invoices, and payment status. Our website hosting and form providers may collect technical information such as IP address, browser and device details, pages requested, and security logs.

How we use information

We use information to respond to inquiries, schedule and perform authorized services, communicate about repairs, provide estimates and invoices, process payments, maintain business records, troubleshoot website problems, prevent fraud, and meet legal obligations. If you receive promotional communications from us, you may ask to stop them using the contact details below; service and billing messages may still be necessary.

Device access and customer files

Repair, data transfer, recovery, backup, and remote support may require access to your device, accounts, or files. Access should be limited to what is reasonably needed for the work you authorize. Please discuss sensitive files and any access restrictions with us before service. Do not submit passwords, full payment card numbers, security codes, or bank account details through our general contact form or ordinary email.

Payments and Authorize.net

When a payment is processed through Authorize.net, information needed for that transaction is provided to Authorize.net and the financial institutions or processors involved. Depending on the payment method, this may include billing contact details, card or bank account information, transaction amount, and fraud-prevention information. We receive transaction information needed for invoicing, reconciliation, refunds, and support. Payment providers handle information under their own privacy notices and applicable requirements. Provide financial information only through the designated payment process. This privacy policy does not itself authorize a charge, recurring payment, or electronic bank debit; any required payment authorization is separate.

When information is shared

Information may be shared with service providers supporting website hosting and forms (including Wix), communications, payment processing, and authorized repair or IT work, as needed for those purposes. We may also disclose information when required by law, to respond to lawful requests, protect rights and safety, or address fraud or disputes. If a service requires a separate third-party provider, discuss the information involved with us before proceeding.

Cookies and website services

Our website and embedded services may use cookies or similar technologies for functionality, security, and service operation. Your browser can block or delete cookies, although this may affect features. External links and embedded providers have their own privacy practices; this policy applies to Idaho PC Solutions.

Retention and security

Information is retained as needed to provide services, maintain appropriate business and tax records, resolve disputes, and meet legal requirements. Retention depends on the type of record and service. Contact us about the handling or deletion of temporary repair copies, backups, or recovered files. We take reasonable steps to protect information, but no method of transmission or storage can be guaranteed completely secure.

Your choices and requests

You may contact us to request access to, correction of, or deletion of information you have provided, or to ask questions about its use. We may need to verify your identity. Some records must be retained for legal, accounting, security, or service reasons. You may choose not to provide information, but that can limit the services we can perform.

Children's information

This website is intended for customers seeking computer repair and IT services, rather than children under 13. If you believe a child has provided personal information without appropriate permission, contact us so we can review and address it.

Changes to this policy

Updates will be posted on this page with a revised effective date.

Contact us

Idaho PC Solutions, LLC
280 N 8th St, Boise, ID 83702 — visits by appointment
Phone: 208-703-6107
Email: idahoitsolutions@gmail.com